Terms of Service

By accessing or using ALCA Software LLC services, you confirm that you have read, understood, and accepted these Terms of Service. If you disagree with any part of these terms, you must not use our services. These terms constitute a legal agreement between you and ALCA Software LLC.

These Terms of Service are general and apply to your use of our website and your business relationship with ALCA Software LLC. The specific contract, proposal, or statement of work agreed for each project controls over these general terms in the event of a conflict, for all matters particular to that project.

2. Description of services

ALCA Software LLC offers technology solutions including:

• Custom software development
• Implementation of AI agents and chatbots
• Sales and collections automation systems
• Hardware solutions for points of sale
• Technology consulting
• Technical support and maintenance

The exact specifications of each service will be detailed in the specific contract or commercial proposal agreed with the client.

• Prices for our services are indicated in individual commercial proposals
• An advance is required as stipulated in the contract to start the work
• Payments may be made by bank transfer or agreed methods
• Prices do not include applicable taxes
• We reserve the right to modify our rates with prior notice

• Delivery timelines will be set in each specific contract or proposal
• Delivery times may vary based on project complexity
• The client must provide necessary information and resources on agreed times
• Delays caused by lack of client response may extend delivery times
• We will communicate regularly about project progress

• Source code developed specifically for the client will be their property after full project settlement
• ALCA Software LLC retains rights over reusable components, frameworks, and proprietary tools
• The client warrants they hold rights over any material they provide to us for the project
• Integrations with third-party services are subject to the terms of those services

6. Confidentiality

Both parties agree to keep confidential all sensitive information exchanged during the business relationship. This includes:

• Commercial and financial information
• Customer and user data
• Source code and technical documentation
• Business strategies and internal processes

7. Warranty and support

• We guarantee our services will be provided with diligence and professionalism
• We offer a 30-day warranty period after final delivery for bug fixes
• Technical support is available according to the contracted support plan
• We do not cover damages caused by unauthorized modifications to the system
• The warranty does not apply to issues caused by external factors (hardware, connectivity, etc.)

ALCA Software LLC will not be liable for:

• Indirect, incidental, or consequential losses
• Data loss if the client has not maintained adequate backups
• Interruptions caused by factors outside our control
• Damages resulting from misuse of our services by the client

Our total liability will not exceed the amount paid by the client for the specific services in the last 3 months.

Either party may terminate the commercial relationship:

• With 15 business days written notice
• Immediately in case of material breach of these terms
• The client must pay for services rendered up to the termination date
• The work completed up to that point will be delivered to the client

10. Governing law

The specific contract, commercial proposal, or statement of work agreed for each project governs the particular terms of that project, including applicable governing law and the dispute resolution mechanism. Absent such a specific agreement, both parties agree to first attempt to resolve any dispute through good-faith negotiation or mediation before pursuing other remedies.

11. Modifications

We reserve the right to modify these Terms of Service at any time. Changes will take effect immediately after being posted on our website. Continued use of our services after any modification constitutes acceptance of the new terms.

12. Contact

If you have questions about these Terms of Service, you can contact us: