AlcaStars
3-in-1 platform to discover, build loyalty for and recommend local businesses across Latin America.
Local businesses compete against big chains with no tools to get discovered, reward their customers or measure growth. It needed a single platform uniting discovery, loyalty and word-of-mouth.
We designed and built AlcaStars from scratch: a local directory, a loyalty program and an ambassador network, joined into one coherent web and mobile experience ready to scale country by country.
Outcomes
Inside the platform
An in-house command center to operate, moderate and grow the entire network from one place.
Analytics & reports
Real-time metrics, reports and a summary dashboard for the whole network.
CRM & users
Users, businesses and commercial relationships in a built-in CRM.
Approvals & moderation
Approval flows, requests, edits and reviews to protect quality.
Marketing & promotions
Campaigns, promotions, events and updates to activate the community.
Creators & partners
Manage the creators network and strategic partners.
Content & catalog
Categories, tags, images, guides and business resources, centralized.
WhatsApp & support
Direct WhatsApp communication and a built-in support module.
Multi-country
Per-market operation (Venezuela, Dominican Republic and more) from one panel.
Screens
