HVAC · CRM & dispatch
HVAC CRM & Dispatch Software
Leads, scheduling and technicians on one board built for your shop.
ALCA Software builds custom CRM and dispatch software for HVAC contractors in Miami and South Florida: a lead pipeline, scheduling, technician assignment and job tracking designed around your real workflow — and integrated with your accounting and marketing tools.
- One pipeline from lead to paid invoice
- Dispatch by skill and location, not memory
- Technicians updated and tracked in real time
- No data re-entered between systems
When off-the-shelf FSM stops fitting
Generic field-service platforms work until your process doesn’t match theirs: you pay per seat for features you don’t use while the one workflow that drives your revenue is the one the tool can’t handle. A custom CRM and dispatch system fits your shop on day one.
What we build
Lead & sales pipeline
Track every opportunity from first call to closed job, with follow-up built in.
Dispatch board
Assign jobs by technician skill, territory and availability on a single visual board.
Technician mobile view
Techs see their schedule, job details and customer history and update status from the field.
Job & history tracking
Full customer and equipment history so the next visit starts with context, not questions.
Integrations
Connect to QuickBooks, payments and marketing so data flows instead of getting re-typed.
Reporting
Win rate, revenue per tech, response time and booked-vs-completed jobs in real time.
Build vs. buy — we’ll tell you straight
Not every HVAC company needs custom CRM and dispatch software. If an off-the-shelf tool fits, we’ll say so. We recommend a custom build when your process is a competitive advantage, when per-seat licensing has become punishing at your size, or when no tool handles your specific workflow.
Frequently asked questions
How is this different from ServiceTitan?
Platforms like ServiceTitan are powerful but opinionated and priced per seat. A custom system fits your exact process, has no per-seat lock-in, and you own it. We help you decide honestly which is right for your size and workflow.
Can we migrate our existing customer data?
Yes. Data migration from spreadsheets or an existing CRM is a standard part of the project, planned during discovery.
Do we own the software?
Yes — you own 100% of the code and your data, hosted on infrastructure you control. No per-seat licensing, no lock-in.
Industry
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Let's build it
Tell us about your operation.
Book a discovery call and we'll show you how we'd approach it — scope, timeline and a realistic budget.