Supreme Cleaning

The challenge

Supreme Cleaning needed a professional presence in Miami and a simple way for customers to request cleanings for homes and offices — without depending on phone calls and back-and-forth. For a field-service business, every request that needs a callback before it can be quoted is friction that can cost the job.

A cleaning request is not one question. The visit depends on the kind of property, how many bedrooms, bathrooms and common areas it has, whether it needs a standard, deep, move-out or post-renovation clean, and when the customer wants the crew. If the website only offers a phone number or a generic contact form, the company has to collect all of that in a follow-up conversation.

The site also had to answer the questions people ask before letting a crew into their home or office — pricing, contracts, payment, cleaning products, pets, rescheduling — so customers arrive at the booking step already confident.

The ALCA solution

ALCA Software built two connected pieces. The marketing website at sccmiami.com presents the residential and commercial services, with dedicated pages for home, office, move-in/move-out and deep cleaning, a three-step “How we work” section, a team and trust section, a full FAQ and a blog. The booking app runs separately at booking.sccmiami.com, so the request flow can change without touching the content pages.

The booking app walks a customer through five steps. Home Info captures the property type (house, apartment or office), the number of bedrooms, bathrooms and common areas, and the type of cleaning. Services offers optional add-ons such as windows, the inside of the fridge or oven, cabinets and balconies. Schedule asks for a one-time or recurring visit, a preferred date and a two-hour arrival window. Contact collects the details needed to confirm the appointment — name, email, phone and address — plus any allergies to cleaning products and special instructions for the crew. Review shows the whole request before it is sent.

WhatsApp is built into the journey, so a customer can move from the site or the request into a conversation in the channel they already use. The visual design and user experience came from project partners 2FR Group and Zen Studio, who are credited on the live site; ALCA built the website, the booking app and the WhatsApp handoff.

Key modules & features

How it works

1. 1Customer lands on the site, reads the service pages or FAQ and chooses to book
2. 2Home Info: property type, bedrooms, bathrooms, common areas and cleaning type
3. 3Services: optional add-ons for the visit
4. 4Schedule: one-time or recurring, preferred date and a two-hour arrival window
5. 5Contact: details to confirm the appointment, product allergies and instructions for the crew
6. 6Review: the customer checks the full request before sending it
7. 7Customer can switch to WhatsApp to continue the conversation

Architecture & approach

The marketing site and the booking app are deployed separately — sccmiami.com and booking.sccmiami.com — and linked by every “Book” call to action. Keeping the request flow in its own app means its steps and options can change without editing the content pages.

Screens

Screenshots of the live website and booking app. ALCA Software built the website, the booking app and the WhatsApp handoff; the visual design is by project partners 2FR Group and Zen Studio.

Technology & capabilities

What it was designed to improve

• Give Supreme Cleaning a professional online presence in Miami
• Collect the details a cleaning visit depends on before the first reply
• Let customers request home and office cleanings without phone tag
• Tell the crew about allergies and special instructions before arriving
• Move customers into WhatsApp to continue the conversation quickly