Logistics · Customer portals
Customer Shipment Portals
Cut “where’s my freight?” calls with real-time self-service.
ALCA Software builds custom customer shipment portals for logistics and freight companies in Miami and South Florida: customers track shipments, access documents and get proactive status updates — reducing status calls and strengthening retention.
- Customers self-serve shipment status
- Documents available without emailing your team
- Proactive updates on delays and milestones
- Fewer status calls, happier accounts
Status calls are an operations tax
When customers can’t see their freight, they call — and your team spends the day answering “where’s my shipment?” A customer portal turns that into self-service, frees your team and signals that you run a modern operation.
What we build
Shipment tracking
Real-time status per shipment, pulled from your dispatch and TMS data.
Document access
BOLs, PODs and invoices available to the customer without an email request.
Proactive updates
Automatic notifications on milestones, delays and exceptions.
Account views
History, open shipments and documents organized per customer.
Your brand
A portal that reinforces your company, not a generic carrier page.
Integrations
Fed by your dispatch software and TMS so status is always current.
Connected to dispatch and documents
A portal is only useful if it’s current. We feed it from your dispatch software and document pipeline so customers see accurate, real-time status and the right documents — automatically.
Frequently asked questions
Where does the tracking data come from?
From your dispatch software and TMS. We integrate so status updates flow to the portal in real time rather than being entered by hand.
Can customers download their documents?
Yes — BOLs, PODs and invoices can be made available per shipment and per account, securely.
Will this reduce calls to our team?
That’s the point. When customers can see status and documents themselves, routine status calls drop and your team focuses on real exceptions.
Industry
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Let's build it
Tell us about your operation.
Book a discovery call and we'll show you how we'd approach it — scope, timeline and a realistic budget.